Sales & Support: 781-335-0700
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Policies

How To Order
Order by telephone toll free at 781-335-0700 from anywhere in the continental USA. For orders outside the US please call +1 781-335-0700. Our sales staff is available to take orders, give advice and answer questions Monday-Friday 12:00pm-7:00pm and Saturday 10:00am-5:00pm.

Order By FAX
Feel free to FAX your order to us 24 hours a day 7 days a week at 781-335-1893.

Payment Policies
We accept cash, checks (we ship mail orders after your check has cleared), all major credit cards, COD's on certain items, wire transfers and international guaranteed letters of credit.

Shipping Rates
Please call or email for all shipping rates. We ship UPS ground unless otherwise specified. Other services available are 3 day, 2 day and next day. We can also ship your order with FedEx or the US Postal Service. We ship worldwide! International customers, please email for shipping rates to your country.

Lowest Price Guarantee
Matt takes care of you before and after the sale. If you find a lower shipped price on any item we carry, give us a call and we'll match it! If you find it after you've made your purchase simply show us a copy of the current ad, email, written quote or catalog within 7 days of your purchase and we'll refund the difference. This excludes blowouts, discontinued merchandise, factory seconds, floor and demo models. Prices must be printed in a local or national ad. Products must be brand new in a factory sealed box.

48 Hour Approval Period for Refund, Merchandise Credit or Exchange
We very much appreciate your business and are glad you chose Matt’s Music for your purchase! We strive to provide quality, accurate advice, product descriptions and customer service from the beginning to the end of your purchase. However, we realize there are times when a return or exchange may be required. Please review our return policy below to help avoid unnecessary frustration and ensure that any exchanges or returns are processed in a smooth fashion.

Many of the "big box" music stores offer extended return policies of up to 60 days. While this may sound attractive, those stores have to resell the returned items and they usually sell them as brand new. Do you really want to buy a guitar or amp that a customer bought previously, used for 60 days and then returned? If another customer had your guitar or amp and gigged or recorded with it for two months before returning it to the store, then that's two months of use on your new gear before it even gets to your door. We want you to get exactly what you pay for when you purchase from Matt’s Music and that means we need a return policy that is fair to everyone.

We want you to be completely happy with your purchase, so we offer a 48 hour approval period on most purchases (see exclusions below). The 48 hour approval period begins when your purchased item is delivered to your door. If after 48 days you’re not happy with the item, just contact us via phone, email or live chat on our website to arrange for a return authorization (RA#) and return shipping instructions. Any package sent back without prior authorization will be refused.

Returns must be shipped back to us within two days of the RA being issued. Items must come back to us undamaged and in the same condition they were shipped out. All manuals, paperwork, cables, tremolo arms, wrenches, etc... must be included or full credit will not be issued. Any items not conforming to this policy will be subject (at our discretion) to a restocking fee of 20% of the purchase price.

Refunds will be issued minus all related shipping expenses, if free shipping was initially given, the cost we incurred to get the item to you will be deducted from your refund. A 10% restock fee will also be deducted from your refund. Restock fees will be waived for full value exchanges. Here are exceptions to our return policy.

Custom orders of any kind are non returnable and non refundable. We often charge a deposit before we will place a custom or special order. All special order deposits are NON REFUNDABLE, no exceptions.

Microphones, Harmonicas, In-Ear Systems and any other items that come into contact with your mouth or ears.

Items labeled as BLOWOUT, are non-returnable. These are often being sold below cost and are considered "all sales final".

Software (this may also include hardware that includes software), unless still in shrink wrap with barcode affixed.

Guitar strings, blank media, and other disposable merchandise.

Guitar or bass pickups that have been installed or used in any way.

Any item advertised as “USED” is non returnable.

Payments for music lessons are non refundable, no exceptions.

Early Order Cancellation
All deposits are non refundable. Lots of our products are special orders and in many cases your order has to be built for you at the factory. This is what makes a lot of our products special. Once your order is started, it's being put together just for you. For this reason we ask that you don't cancel your order after you place it with us. If for some reason you absolutely have to cancel your order with us, we will assess you a 25% cancellation charge. This amount is equal to 25% of your total order amount. Ask us before you place your order to see if what you're purchasing is considered a special order.

Damaged Merchandise
Do not accept your shipment if the package shows any signs of external damage. After the item is returned to us we will ship you a replacement. If you receive incorrect or defective merchandise, please call 781-335-0700 within 5 days for a return authorization number.

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International Orders

Call 781-335-0700, Email us or use Live Chat to place an international order (outside the US, Canada and US Minor Islands).